FAQ


Helmet specifications

SIZE

  • What sizes does Lumos come in?
    Lumos comes in a one size fits most ADULT size similar to other helmets currently in the market. The helmet fits users with a head measurement of 54cm - 62cm / 21.3 - 24.4in. Here is a quick guide to how you can measure your size to make sure the helmet will fit well.
  • Does the helmet come in other than ADULT size?
    This being the first time we are bringing Lumos into the market, unfortunately we currently (for our first production run) dont have the ability to produce models beyond the ADULT size for now. However we are keeping another waitlist for people who require sizes smaller/larger than our ADULT size and we invite you to leave your email on that list so that we can contact you once we do make S & XL sizes available in the future. You can add your email to that list. Thank you so much for your interest and we hope to have a Lumos Helmet available in your size in the near future.
  • Is there a kids' size?
    We would like to create a Lumos model for kids in the near future, but at the moment have no immediate plans to do so. If there is sufficient interest and demand for it, we may accelerate our plans though! If this is something you’re interested in, let us know by filling this short survey.

COLORS

  • What colors does the helmet come in? 
    Lumos is available in three colors: Pearl White, Charcoal Black, and Cobalt Blue.

BATTERY

  • What is the battery life?
    Designed to fit the typical 30 - 45 minute urban bike commute, the battery lasts approximately 3 hours when the lights are on solid mode or 6 hours on blinking mode.
  • How long does it take to charge?
    The helmet takes approximately 2 hours to charge.

LIGHTS

  • How many LEDs are there?
    The Lumos Helmet features 28 super bright white LEDs in the front and 22 super bright red LEDs in the rear.
  • Will the lights be visible in the day?
    It depends. As with any other light, if it is broad daylight with direct sunlight, the lights will not be very visible. The darker it is, the more prominent the lights will be.
    For the turn signals, you should always use hand signals and only use Lumos as a supplement to those, even at night. During the day this is especially true as your hand signals are readily visible.

WEIGHT

  • How much does the helmet weigh?
    Approximately 440g.

SAFETY AND CERTIFICATIONS

  • What type of certification does the helmet have?
    Lumos meets the following bicycle helmet safety standards:
    - CPSC in the United States (CPSC 16 CFR Part 1203)
    - EN1078 in Europe Lumos also meets all other requisite standards required of consumer electronic devices set by the FCC and CE.

DOES IT COME WITH...

  • Does it come with a visor?
    Our current model does not offer a visor.
  • Is it fitted with MIPS?
    No.
  • Is there an app?
    We have a companion app which allows users to configure brake light preferences, as well as monitor battery life.
  • Are cables and remotes included?
    One normal and one extended-buttons remote are included with the helmet, as well as a remote mount and charging cable. 

I've already pre-ordered/I'm a Kickstarter backer...

CHANGING DETAILS

  • Can I change my address?
    Sure! Please email us at support@lumoshelmet.co and we'll get that updated for you.
  • Can I change my color choice?
    Definitely! Please email us at support@lumoshelmet.co and we'll make the change.

RECEIVING UPDATES

  • Can I check the status of my pre-order?
    When your helmet is ready you will receive an email with tracking; please check the email (don't forget the spam folder!) you used at the time of order.
  • I'm a Kickstarter backer but have not been receiving your awesome updates! How can I get them? 
    We love our backers and put a lot of effort into writing our updates, so thank you for following our journey! If you're a Kickstarter backer and are not receiving our updates, it is most likely due to your notification settings on Kickstarter. 
    Here is how you fix it: Log into your Kickstarter account. Go to Settings -> Notifications -> Projects you backed -> New Project Updates -> Ensure that the "mail" icon is highlighted green, and that the box next to Lumos is checked.

Pricing and payment

  • How much is a helmet?
    Lumos is currently available for pre-order at $164 USD including free shipping. If you are shipping to a location outside the United States, we also charge the relevant import duties and VAT for your country. This allows us to ship your Lumos Helmet all duties paid which will save you from having to collect your helmet from your local post office and paying additional "service fees."
  • If this is a pre-order, will I be charged now or when it is delivered?
    You will be charged now.

Delivery and shipping

  • If I order now, when will it be delivered?
    Pre-orders made today will ship before Christmas.
  • Where do you ship to?
    We only ship to a select number of countries at this time: Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong SAR, Ireland, Israel, Italy, Malaysia, Monaco, Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States.
    However we do intend to expand and open up to more countries in the near future! If you don't see your country listed right now, we have a waitlist set up that you can join here. As we open up to more countries we will let people on our waitlist know.
  • Do you ship to Australia/New Zealand?
    We’ve been getting a lot of interest from people in Australia and New Zealand and we appreciate it so much!
    Unfortunately we do not ship to Australia or New Zealand at this time. However we do intend to come to the region in the near future and if you leave us your name and email in this short survey, we will let you know when it will be available.
  • How much is shipping?
    All Lumos Helmet pre-orders include free shipping.

Dealers and Distributers

  • I am a distributor who's interested in representing your product in my country/buying your product in bulk for distribution. How can I get more details?
    Thank you very much for your interest! If you are interested in being considered to become a distributor or to carry Lumos in your store, we invite you to send us a short introductory email to us at info@lumoshelmet.co.

Press

  • I'm interested in writing about Lumos. How can I get more details?
    Great! Please send us an email at info@lumoshelmet.co and we'll happily provide you with more details. 

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